Reporting to: Founders (CEO and CTO)

Package: £30,000-£40,000 /annum (depending on experience) + generous stock options + 25 days holidays (plus bank holidays) + pension + health insurance (planned)

Location: Office-based, Clerkenwell, London

Sponsorship: Unfortunately we can’t sponsor at this time

Start date: Immediate

Our Mission

Fossil fuel emissions are at an all-time high, and much of those emissions come from the factories that produce iron, steel and cement for Western markets. Now a game-changing law called the Carbon Border Adjustment Mechanism (CBAM) is forcing firms to pay for their supply chain emissions. The only problem? CBAM requires an unprecedented level of data that many businesses struggle to find.

Cbamboo was set up to answer that need. Our mission is to decarbonise industrial supply chains by helping companies to understand and optimise their carbon border taxes. Our platform connects decision makers with their value chain emissions. It keeps companies compliant with CBAM. And it will integrate carbon prices into key management decisions for the first time.

Backed by leading venture capital funds and with a mission-driven spirit, we’re guiding the decision-making of the world’s biggest polluters. Our analytics platform will play an outsize role in driving down global emissions.

Your Mission

You will sit at the heart of the founding team.

Our users around the world need your guidance, plus our software, to make sense of complex carbon accounting rules. You will be involved in every aspect of the customer’s experience, from kick-off calls and initial onboarding, to the fine details of their carbon analysis, and discussing new functionality releases and plans.

Within Cbamboo, you will take on the voice of the customer, working closely with our product developers so that we build what businesses most urgently need.

You report to founders who will support your growth. You will set the benchmark for what outstanding customer support looks like in our fast-growing company.

This is a rare opportunity to join a dynamic climate startup at the initial stages of its journey.

What you’ll do

• Dedicate yourself to helping our customers manage their CBAM compliance journey. Our key customers are companies in the European Union, who are directly liable for CBAM regulation. You will engage with them across calls, emails, LinkedIn, and events, and conduct regular check-ins to understand their needs and goals. There is a learning curve for them and you will help them progress through it. In doing so you will also help them engage with the Cbamboo platform where they can manage their compliance and data needs. Your exceptional customer service will ensure our customers stay happy for the long run.